Google

About The Client

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Google is a multinational technology company headquartered in Mountain View, California, with offices and campuses across a global estate that includes Google, YouTube, and DeepMind. In 2012, Google engaged us to deliver a robust, scalable visitor management solution for its worldwide operations.

The Challenge

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For Google, physical security and visitor management need to work at global scale. Its offices are high-traffic environments, with employees, contractors, guests, and event attendees moving through sites every day.

Google needed a fast, efficient visitor management solution that could automatically collect, store, and organize visitor information, reducing the administrative burden on front-of-house teams. The company also required a comprehensive back office for visitor data, historical records, analytics, and real-time monitoring.

The solution needed to scale globally, integrate cleanly with Google’s existing access control environment and wider tech stack, and support evolving social policies across sites and events.

“Since 2012, [Acre] has facilitated over 20 million visitors across Google’s global estate. We’re constantly adapting and evolving the software with Google, with the latest [Acre] Visitor updates ensuring GDPR compliance.”
— Stephen Bishop, Strategic Architect, Acre

The Solution

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Based on Google’s requirements, we deployed the TDS Visitor Suite across its global estate, including Visitor Management, TDS Gateway, TDS Rest API, and Access Integration. Together, these technologies gave Google a scalable visitor management environment that could connect cleanly into its existing systems while supporting the needs of a large and complex international operation.

Our visitor kiosks provide a simple, secure, and low-maintenance check-in experience for guests arriving on site. The solution enables Google to manage visitor workflows efficiently, establish host responsibilities, and control visitor access in line with site requirements. TDS Gateway also supports guest event access, allowing visitors to scan their badge QR code to move through authorized doors and turnstiles for approved events and designated areas.

The Result

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Adopting our self-service visitor management solution has helped Google strengthen security and improve the visitor experience across offices around the world. As a flexible, low-maintenance deployment, it has supported Google as its operational requirements have evolved across teams, sites, and ways of working.

Other benefits include:

• Increased operational efficiency
• Comprehensive reporting
• Effortless third-party integration
• Built-in GDPR compliance
• Guest event access

We remain Google’s long-term visitor management solutions provider to this day. Since 2012, Google has deployed our solutions in 300+ locations, with more than 20+ million unique visitor check-ins facilitated across its global estate.