Acre Care Global Support
Keep your security systems running, supported, and ready for what’s next.
Get more from your investments, every day.
Acre Care gives you the support, access, and expertise needed to keep systems running smoothly, resolve issues faster, and adapt as your environment evolves.
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Resolve issues faster
Get direct access to support and remote assistance when it matters
Choose the right level of support
Match coverage to how critical your systems are
Keep systems up to date
Stay current with software updates and improvements
Reduce disruption to your operations
Minimize downtime with efficient, remote-first support
Choose the level of support your environment requires
Acre Care is built with two tiers, so you can align support to your operational needs
Acre Care
Acre Care
Best for environments where systems are managed during business hours and issues can be resolved without immediate escalation.
Support during regional business hours
Remote assistance
Software updates
Training discounts
Acre Care Pro
Acre Care Pro
Best for environments where downtime has operational impact and support is required at any time.
24/7 Qualifying emergency support
Prioritized routing
Direct end-user support
Bundled training and certification programs
Support your systems today. Scale as your grow.
Acre Care is designed to support what you have today, while giving you a clear path forward to tomorrow.
Support across on-prem and cloud
One model that works across both environments, without splitting support between systems
Move forward without disruption
Co-investment in demand generation and marketing activities for Diamond partners.
Designed for mixed environments
Support for established on-premises systems, third-party integrations, and evolving architectures
Aligned to operational criticality
Choose support based on how critical your systems are, not just feature bundles
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Seamlessly Integrated
Future-Ready Platform
Built for Choice
Trusted by Fortune 500 companies