Acre Care Global Support
Keep your security systems running, supported, and ready for what’s next.
How Acre Care Works
Acre Care is one half of Acre Solutions, Acre’s unified services organization. The other half is Professional Services, which delivers project-based work: migrations, new installations, system design, configuration, and training.
The two are built to work together. Professional Services delivers your deployment or migration; Acre Care keeps it running afterward. Every Professional Services engagement is designed to end with a clean handoff to Acre Care, so your investment is supported from day one, with no gap between going live and being covered.
The two are built to work together. Professional Services delivers your deployment or migration; Acre Care keeps it running afterward. Every Professional Services engagement is designed to end with a clean handoff to Acre Care, so your investment is supported from day one, with no gap between going live and being covered.
Professional Services
Design, deploy, migrate, configure, and train.
Handoff
System goes live. Professional Services completes. Care activates.
Acre Care
Ongoing support, software updates, and system reliability.
Get more from your investments, every day.
Acre Care gives you the support, access, and expertise needed to keep systems running smoothly, resolve issues faster, and adapt as your environment evolves.
.avif){kind=icon}
Resolve issues faster
Get direct access to support and remote assistance when it matters
Choose the right level of support
Match coverage to how critical your systems are
Keep systems up to date
Stay current with software updates and improvements
Reduce disruption to your operations
Minimize downtime with efficient, remote-first support
Support that stays with you after go-live
Acre Care covers on-premises and cloud systems under one model. When you migrate, your support coverage moves with you. There is no gap, no reset, and no starting over with a new support team.
Comparison table
Capability
Acre Care
Best for environments where systems are managed during business hours and issues can be resolved without immediate escalation.
Acre Care Pro
Best for environments where downtime has operational impact and support is required at any time.
Phone and email support during regional business hours
Remote assistance (diagnose issues and guide troubleshooting)
Access to current software versions and updates
Training discounts
Bundled training, certifications, and end-user programs
Prioritized routing
Enhanced escalation & influence
24/7 qualifying emergency support
Direct end-user support
Support your systems today. Scale as your grow.
Acre Care is designed to support what you have today, while giving you a clear path forward to tomorrow.
Support across on-prem and cloud
One model that works across both environments, without splitting support between systems
Move forward without disruption
Co-investment in demand generation and marketing activities for Diamond partners
Designed for mixed environments
Support for established on-premises systems, third-party integrations, and evolving architectures
Aligned to operational criticality
Choose support based on how critical your systems are, not just feature bundles
.webp)
Let’s Secure What’s Next — Together
Connect with our team to explore scalable, future-ready solutions designed to protect your people, premises and data.
Connect with our team to explore scalable, future-ready solutions designed to protect your people, premises and data.
Seamlessly Integrated
Future-Ready Platform
Built for Choice
Trusted by Fortune 500 companies