Cruise Ship

Client

A leading international cruise line operating large-capacity vessels with thousands of passengers and crew on board.

Challenge

The cruise line faced several challenges related to managing the flow of passengers and crew during embarkation, debarkation, and port visits:

• Manual check-in/out procedures causing bottlenecks during peak boarding times.
• Inaccurate headcounts and delays in status updates for people on or off the ship.
• Security risks due to outdated methods of visitor card management and lack of real-time verification.
• Inflexibility during network outages in remote ports.

Solution: A-PASS Mobile Guard Implementation

The cruise line deployed the A-PASS Mobile Guard application across its fleet. Each ship’s security team was equipped with Android-based devices running the app and connected via the ship’s private Wi-Fi network.

Key Features Utilized

• Passenger & Crew Tracking: Barcode/RFID scans used to log individuals on and off the ship with timestamps.
• Photo Capture: Photos of passengers and crew captured at onboarding for visual ID checks.
• Guard Modes: Staff switched between Entry, Exit, and Entry/Exit modes depending on port operations.
• Visitor Card Management: Temporary visitor cards issued, reset, and managed digitally.
• Offline Mode & Sync Tools: Continued operation without internet connectivity, syncing with central servers when reconnected.
• Manual Overrides: Manual entry options ensured continuity during scanning issues.

Outcomes

• 35% reduction in processing time during embarkation and debarkation.
• Accurate onboard headcounts, improving emergency response and safety drills.
• Faster incident resolution: A missing passenger was quickly located using last known scan data.
• Efficient visitor control, eliminating paperwork for contractors and temporary personnel.
• Resilient operations: Offline mode ensured uninterrupted logging in ports without connectivity.

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