Acre + Milestone XProtect: Manage Access Control and Video in One Interface
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Two new Acre integrations for Milestone XProtect let operators manage access and video from one interface — across Acre Smart Controllers, Mercury panels, and ASSA ABLOY DSR locks — with a new 64-bit plugin for larger deployments.
Access control and video answer different questions. Access control tells you who requested a door and whether it opened. Video shows what actually happened. Running them as separate systems means operators reconstruct incidents manually — matching time stamps in one application to footage in another. That costs time during response and accuracy during investigations.
Two new Acre integrations for Milestone XProtect put both on one timeline, in one client. Here’s what each one does.
Access events and door commands in the Milestone XProtect Smart Client
The first update streams real-time access events into XProtect and lets operators issue door and controller commands without leaving Milestone. It works across three hardware types:
• Acre Smart Controllers: Full event stream — door open, held open, access granted/denied, exit granted/denied, controller online/offline — plus lock, unlock, normalize, reset, and pulse commands.
• Mercury panels: Real-time input monitoring (forced, held open, closed, REX) and output control (activate, deactivate, pulse, repeated pulse).
• ASSA ABLOY DSR wireless locks: Credential-level access events, door state, tamper and battery alerts, remote lock/unlock, and live status.
Every event ties automatically to the corresponding camera view, bookmarks, and alarms in Milestone. Investigations that used to span two systems happen on one timeline, and event-driven rules trigger without operators leaving the video platform.
A new 64-bit plugin for larger deployments
The second update is a 64-bit plugin for the AAC Classic Client (x64). It delivers the same video integration as the 32-bit version — camera import and management, camera–access control linking, custom multi-camera layouts, event-driven video launch, live and recorded playback, PTZ, clip export, and alarm acknowledgment— rebuilt for higher event volume and larger deployments.
For teams already on the 32-bit plugin, the move is feature-for-feature: same workflows, better performance and stability, no operator retraining. It prepares customers for the industry’s shift away from 32-bit applications.
Supported access hardware

